At Viva Vitalis CBD, we are committed to maintaining the highest standards of journalistic integrity and providing accurate, reliable, and unbiased information to our readers. We value the trust our audience places in us, and we take any concerns about the accuracy or fairness of our editorial content seriously.

Purpose

This Editorial Complaints Policy outlines the procedure for making a complaint about the content published on vivavitaliscbd.co.uk. We encourage open communication and aim to address concerns promptly and transparently.

How to Make a Complaint

If you believe there is an issue with the accuracy or fairness of our editorial content, please follow these steps:

  • Contact Us: Send an email to [email protected] with “Editorial Complaint” in the subject line.
  • Provide Details: Clearly outline the nature of your complaint, specifying the article or content in question. Include relevant details, such as publication date, author, and specific concerns.
  • Include Supporting Information: If applicable, provide any supporting evidence or documentation that may help us understand and address your complaint more effectively.
  • Your Contact Information: Include your name, email address, and any other relevant contact information to enable us to respond to your complaint.

What Happens Next

Upon receiving your complaint, our editorial team will:

  • Acknowledgment: Send an acknowledgment of your complaint within [X] business days to confirm that we have received it.
  • Investigation: Conduct a thorough review of the content in question, considering the information provided in your complaint.
  • Response: Provide a detailed response to your complaint within [X] business days. If further investigation is required, we will keep you informed of the progress.

Our Commitment

Viva Vitalis CBD is committed to addressing editorial complaints in a fair, transparent, and timely manner. If an error is identified, we will take appropriate corrective action, which may include issuing a correction, update, or clarification.

External Review

If you are dissatisfied with our response or believe your complaint has not been adequately addressed, you have the right to escalate the matter to an external ombudsman or relevant industry body.

Contact Information

For editorial complaints, please contact us at [email protected].

Thank you for helping us maintain the highest standards of journalistic integrity at Viva Vitalis CBD.